Defines policy & standards - Architecture principles, Integration standards, Platform upgrade strategy, performance tuning etc. for ServiceNow projects Define technical architecture documentation for implementations, build framework structure / templates for capturing technical information on module implementations Support customer and other vendor team members to assess technical feasibility of the business requirement and implementation of solution Leads any ServiceNow technical issues preventing successful service delivery and communications towards successful resolution

Responsible for managing ERP Support Team, onsite and remote Supports various teams which configure and customize the most complex, multiplatform SAP application modules. Review proposed solutions with key business partners and ensure SLA metrics are met. Responsible for timely follow-up on assigned support cases to ensure Service Level Agreements are met and customer satisfaction is consistently high.

Support customer and other vendor team members to assess technical feasibility of the business requirement and implementation of solution Leads any ServiceNow technical issues preventing successful service delivery and communications towards successful resolution Architect, design and deploy solutions using ServiceNow platform Define development best practices, architecture, code review check list , provide technical leadership and mentoring the ServiceNow Team Design solutions for agreed system integration, create and maintain API and data integration processes between ServiceNow and other platform